iBleat is ultimately about Accountability.
How many times have you wished to report a positive or negative issue about your purchase and simply found it to time consuming or difficult to do so?
Just Bleat it!
iBleat is your chance to become an active participant to make our roads a safer place, for all of us.
Just Bleat it, to Name & Shame road abusers.
Have you ever experienced an issue while out and about or wished to compliment a staff member for great service and haven't had an efficient or effective way to do so?
Just Bleat it!
Have you ever wished to report a shopping experience, such as long queues or a stock or service issue?
Just Bleat it!
After trying iBleat, look at these features:
This enables you to Search through your Bleats, at any time.
iBleat encourages Compliments. More good things happen than bad! Yet we tend to only complain. See what Compliments are trending at the moment.
We encourage users to Bleat organisations that are registered with us, privately and confidentially. If an organisation is not registered with us we recommend you share your Bleat to Facebook or Twitter.
iBleat is a complete Customer Service Solution - from the User Bleating to an organisation, through to receiving a quick response.
Open the App and Bleat to an organisation. If the organisation is registered with us, the Bleat is routed instantly to their web-based Customer Service console.
The organisation receives the Bleat in real-time and is able to respond to the user quickly and efficiently.
Information about your Bleat may also be routed by the organisation, to their applicable manager's mobile device.
Try this feature on the go - it'll really save you time!
This is the easiest way to record your Bleat, allowing you to complete it sometime later! Take your picture and when you accept it, it's uploaded and the Bleat Later button becomes active. Simply select it to Bleat Later.
By selecting "Bleat Later" the picture, time, date and location of your Bleat are saved. You can then complete your Bleat...later! Find it in "My Bleats" under Menu, as an "Incomplete Bleat". Just swipe left to edit and complete it!
Just one App that benefits both Users and Businesses alike.
Customer Care Call centers are perceived as time consuming and call holding increases dissatisfaction. Customer Care chat and emails are not intuitive or quickly accessible.
Facebook & Twitter are not private and issues can go viral very quickly. In addition, issues not directed correctly fall through the cracks.
Users resist having too many Apps on their mobile devices.
You have an instant, free, Customer Service App at your fingertips. iBleat's has an intuitive mobile App interface, allowing you to engage with any organisation quickly, effectively and privately. Bleating is easy!
A Customer Service App in today's business environment is critical but too expensive for small business owners to afford. Register with iBleat and let your customers know they have a platform to interact directly with you. Your Customer Service App – available immediately!
Many companies are introducing their own Apps. However, research has shown that users resist having too many Apps on their mobile devices. With iBleat, one independent App does it all. Register with iBleat to maximise your Customer Service strategy.
Quick, Easy and Effective.
Why iBleat is needed!
67% of all social media posts relate to customer service.
59% of 25-34 year-olds share poor customer experiences online.
Customers who encounter positive social customer care experiences are nearly 3 times more likely to recommend a brand.
Nearly 80% of contact centers say their current customer service systems won't meet their future needs.
By 2020, customer experience will overtake price and product as the key brand differentiator for B2B.
iBleat is supported by a specialist team.
Yousef has extensive experience in Europe, Middle East and Africa. He has held senior roles in major global financial advisory firms and served as a senior partner and board member at one of the world's largest consulting firms. He brings a wealth of experience in corporate finance, private equity, sovereign wealth funds and corporate governance. Yousef is the CEO and board member of one of the largest construction and real estate groups in Qatar. Well respected for his business, investment and leadership skills he holds a Bachelor Degree in Marketing and Finance from Yarmouk University in Jordan.
Paul graduated from the University of Pietermaritzburg with a Bachelor of Commerce degree in Computer Science and Economics. Paul has been involved in software development for over 17 years and heads up his own private company. Paul's personal interests lie in the psychology of what drives humans to act the way they do and he is inspired by Murray Rothbard and Ludvig von Mises.
"For years I have dreamt of giving a voice to the man on the street. I am blown away at how my original dream has evolved into iBleat and how iBleat lets consumers and providers interact directly and immediately with one another. I couldn't be more excited at what we have achieved and the prospects for the business. iBleat is gaining traction worldwide and to think it originated as a dream."
After graduating in Fine Art, Neil was drawn to advertising and developed a love for electronic media. He is a multimedia professional with a long history in corporate productions and international broadcast programming. Neil brings a rare combination of unique creativity and effective business delivery to the iBleat team.
"Every day I am invigorated by building on Neil's and my dream. What Neil envisaged and articulated to me all those years ago we have evolved and developed into a superb world-class product. I believe iBleat to be the most exciting App to be launched in years and we have the team, the opportunity and the plan to make iBleat an incredible success story."
Grant has held executive positions in both large listed and medium sized companies, and in addition has extensive experience in establishing startup businesses. Grant brings unique leadership skills that have enabled the iBleat team to stay focused, coordinated and effective through thick and thin.
"As soon as Neil and Grant explained the iBleat concept I knew this was a business model that would turn the conventional business of customer service on its head. There is no other application that allows direct two way communication between customers and providers. Everyone knows the value of good customer service but it amazes me how few practice it. iBleat is going to change this across the whole world."
Mark has held Chief Financial Officer and Financial Director roles in major public companies and also has extensive experience with junior start-ups and initial public floats. Mark qualified as a Chartered Accountant in South Africa and Australia having completed a Bachelor of Commerce degree at the University of Durban and Honors at the University of Cape Town. Mark brings a wisdom born of extensive international experience in management and all financial aspects to the iBleat team.
"From the start I loved the idea of iBleat. It has been such a personal challenge leading its technical development. I have a tremendous sense of personal achievement having stretched myself through research and new learnings to find the best solution. I am so proud of what we have achieved."
Ian has a background in computer science and accounting and brings to iBleat an aptitude for finding technical solutions that are effective and efficient yet allow flexibility.
"It has been years since I have been this excited by a product like iBleat. The positive responses, feedback and support we receive from both users and businesses are incredibly motivating"
Sharon is an experienced key accounts manager and has held various senior management positions in sales and marketing. She also has been involved extensively with new product launches and startup companies locally as well as internationally. Aside from Sharon's skills and experience, she brings a determined and positive energy to iBleat.
These are some of the comments we are receiving from the industry out there
This is exactly what I’ve been waiting for! Great for customers and suppliers alike.
Excellent! Why didn’t anyone think of this before!
Well done, I report issues I normally never would have bothered to as it was too difficult and time consuming.
Love it! Name and Shame those road hogs!
Just posted my first compliment for great service. I hope she gets recognized.
No more holding for customer care! Brilliant!
I Love it! Got an Immediate response!
I sure hope you get massive support. I will be using it often! I wish you guys well.
iBleat has two distinct offerings:
Please contact us if you can't find the answers you are looking for – firstname.lastname@example.org
iBleat is a "Start Up" offering something new, unique and certainly disruptive in Customer Service. We ask for your understanding and patience if there are any teething problems as we grow – please send us feedback, we appreciate it - email@example.com
Products & Brands, Shopping & Services, Food & Entertainment
When you Bleat and you select "Notify Brand, Outlet or Service" – your Bleat is redirected to the organization concerned.
When you Bleat, "hash tags" are attached to your Bleat when you "Share to Facebook" or "Share to Twitter".
Should you prefer not to share your Bleat to Facebook or Twitter, iBleat monitors the Bleats on our server and routes Bleats to the company concerned.
Simultaneously, we have a campaign targeting companies encouraging them to sign up with us. Once a company has signed up your Bleat will automatically be routed to them.
Traffic & Driving
All Policing Agencies may sign up with us and have access to our Bleats. However, we redirect Traffic Bleats to the National Road Traffic Agencies on your behalf.
By posting Traffic Bleats to Facebook and Twitter you will "Name and Shame" offenders.
Bleat Compliments - Don't forget, recognizing Good Service and the Hero's out there, encourages better customer service. With iBleat, it's never been easier!
If you are an owner of a Small to Medium sized Company, building your own Customer Service App can be unaffordable but it is truly, an absolute necessity you have one. By introducing iBleat to your customers and listing with us, you have one - instantly!
Many Large Corporations have developed their own Customer Service Apps. However, our research shows that "most of us' don't want to have several different Apps to interact with.
Should you need more information about us please mail us.